The Key Elements of Great Answering
Why Hospitals and Doctors Need Good Answering Services
Today, many medical practitioners and hospital management hire doctor answering services. These companies provide two types of answering services. The operator based and the automated answering services are the two types of services being offered by these companies. The operator based service charges a per call rate. In this system, they simply count the number of calls received during the month and charge the rate per call to get the monthly total charge. The automated system, on the other hands, charges a fixed amount. The company charges the same amount every month regardless of the number of callers.
Caller-friendliness characterizes the automated answering service. The call is picked up after a single ring. They do not have to wait after the first ring. There are no cases when the phone is engaged or the operator is busy answering another call. You don’t test your patient’s patience with this service.
If the doctor answering service is used by a large hospital with many departments, it will be very difficult to divert the calls to the proper doctor if the doctors are working different shifts and there are many doctors around. This is true with operator driven systems. There is more efficiency with an automated service since it is driven by software. So every time there is a call the messages will be passed on to the correct doctor immediately.
In the automated system, the communication is between the doctor and the patient. The system then records the patient’s questions and then the question is passed on to the doctor. There is no direct communication between the patient and the doctor in the operate driven service, since the operator is present between the two parties. The queries of the patient is taken by the operator who then passes it to the doctor. If the operator misses something from the original inquiry or if he does not record the message correctly, then the doctor’s diagnosis could go wrong. An automated answering service eliminates the possibility of human error.
Medical answering services help doctors perform effectively. With this answering services; patients can easily schedule their appointments and get answers to their questions. The patients can also communicate through emails as the service provider answers the emails of the patients. IF the concern of the patient is something critical then the email is forwarded to the concerned staff or doctor.
Another benefit is that the company providing the service takes responsibility for maintaining all database regarding the incoming calls and emails. There will be no problems with the database for the calls and emails because even in the server breaks down, the answering service provider ensures that they take regular back up of data.
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